The deal, in plain words.

Who you are dealing with

Tiffin Service Dubai operates from licensed kitchens in Bur Dubai and Business Bay. If you need a tax invoice, ask and we will raise one from the licensed entity that cooks your food. Contact: +971 55 713 3786, 9am to 9pm, or hello@tiffinservice.ae.

What you are buying

A prepaid week of meals on the five, six or seven delivery days selected in the order. The plan can include lunch, lunch and dinner, or lunch, dinner and breakfast. Breakfast and Sunday service are confirmed for the delivery area before payment.

The published menu is what we intend to cook. If an ingredient is not good in the market that morning we will substitute something in the same style and post the change on the menu page by 9am.

Prices

The price shown is the whole amount you pay. Delivery is included in the areas we serve. We are not registered for VAT, so no VAT is charged and none is added at any point. If our turnover ever requires us to register, we will tell you before it changes what you pay.

Paying

Cash or bank transfer after the route, meal combination and coming week are confirmed. Future weeks are not charged automatically. You get a receipt for every payment. Keep it — it is what makes a complaint enforceable, and we would rather you had one.

Pausing

Tell us at least two days ahead if you need to pause a delivery inside a paid week. We will confirm in writing whether the unused meal is moved or refunded, so there is no unclear balance.

Cancelling

There is nothing to cancel after the selected week because the plan does not renew automatically. For a paid week that has not started, ask us to stop it before preparation begins. Inside an active week, give two days' notice and we refund every box you paid for and do not receive.

We can also end a paid week — if we cannot deliver to your area any more, or in the rare case that someone is abusive to our staff. If we do, you get the same two days' notice and the same refund of unused boxes.

Refunds

Food is perishable, so you cannot return a box you have received simply because you changed your mind. That is the only limit.

You are entitled to a refund or a replacement box, at your choice, if:

• the order is wrong, or items are missing;
• the food arrives in a condition you would not reasonably eat;
• it arrives so late that the meal is no longer usable;
• it does not match what these terms or the menu said it would be.

Tell us the same day. Nothing in these terms removes those rights, and any clause that appeared to do so would not be enforceable anyway.

Standard plans are prepaid one week at a time, with no automatic renewal and no monthly payment. The one-meal trial is one meal for AED 50. Delivery is included in every published price.

Referral links

A completed enquiry receives a personal partner link. A follower who registers through a valid link receives 10% off every eligible payment. The referring partner receives 15% of the discounted payments we actually receive from that customer. Quotes, unpaid amounts, cancelled orders, failed payments, refunds and self-referrals do not earn commission. Commission begins as pending; payout timing and method are confirmed by Tiffin Service and are not promised by the website. Active customers can use a one-time email login link to open their private Partner CRM and choose a different code. Previously shared codes remain assigned to the same customer so existing links continue to attribute correctly.

Delivery

Lunch between 11:30am and 1:30pm and dinner between 7pm and 9pm on active routes. Sunday service is confirmed for the area before payment. On the morning of each delivery you get a WhatsApp message with the driver's live location and the time they will reach your building.

Boxes are handed over at the car. The driver does not park and does not come up to a flat or an office, so please come down when the message says they are close. If nobody comes down within 5 minutes the driver goes on to the next stop and messages you. We do not leave food at a door, at a reception desk or with a guard, and we cannot bring it back later the same day — a box missed that way counts as delivered.

Allergies

Allergens are listed for every day on the menu page. We cook wheat, dairy, nuts, sesame and mustard in the same kitchen daily and cannot guarantee the absence of traces. If you have a severe allergy, tell us before ordering; if we do not think we can serve you safely we will say so rather than take the order.

Changing these terms

If we change anything that affects what you pay or what you receive, we will tell you before it applies, and you can cancel with a full refund of unused boxes if you do not accept it.

Complaints

Message +971 55 713 3786 and a person will answer. If we have not put it right, you can escalate to the Ministry of Economy and Tourism on 800 1222, or to Dubai's Department of Economy and Tourism. UAE law applies, and the courts of Dubai have jurisdiction.