What we collect, and what we do with it.

Who is responsible

Tiffin Service Dubai cooks in its own kitchens in Bur Dubai and Business Bay, Dubai, United Arab Emirates. You can reach us on WhatsApp at +971 55 713 3786 or by email at hello@tiffinservice.ae.

What we collect

• Your name, so we know whose box it is.
• Your phone number, because ordering and delivery happen over WhatsApp.
• Your delivery address — area, building, floor or flat — so a driver can find you.
• Your food preferences: vegetarian or not, spice level, and anything you tell us to leave out.
• Your plan and payment history, so we know what you paid for and what you are owed.

We do not collect your date of birth, your ID, your Emirates ID number or your card details. We do not run advertising trackers or share anything with data brokers.

Why we collect it

To cook and deliver the food you ordered, to contact you about your own deliveries, to take and record payment, and to keep the records a food business in Dubai is required to keep. Nothing else.

Allergy and dietary information

If you tell us about an allergy or a medical dietary requirement, we use it only to prepare your food safely. Please give us that information over the phone or by email rather than in a WhatsApp message, so it is not stored on a third party's servers.

Who else sees it

• Meta Platforms, if you contact us through WhatsApp. Your message and phone number pass through and are stored on their systems, which are outside the UAE, under their own privacy terms.
• Our delivery driver, who sees your name, address and phone number for the deliveries they are making that day.
• Our web host, which stores this website and any message you send through it on servers in Germany.

Because those last two involve your information leaving the UAE, we keep what crosses the border to the minimum needed to get a box to your door, and we do not send allergy or health information through WhatsApp.

We do not sell your information to anyone, for any purpose.

How long we keep it

Contact and delivery details for as long as you are a customer, and for twelve months afterwards in case you come back or a question arises about an old order. Payment records for as long as UAE law requires us to keep accounts. Waitlist entries until we open, or until you ask us to remove yours.

Your rights

Under UAE Federal Decree-Law 45 of 2021 you can ask us to:

• tell you what we hold about you;
• correct anything that is wrong;
• delete it, unless we are required to keep it;
• stop processing it, or restrict what we do with it;
• send it to you in a portable form;
• stop using it for direct marketing, which you can do at any time.

Message +971 55 713 3786 or email hello@tiffinservice.ae and we will action it. There is no charge, and we will not ask you why.

If something goes wrong

If your information is exposed or misused, we will tell you and the UAE Data Office what happened, what was affected and what we are doing about it. We are not quoting a fixed notification deadline here because the PDPL's Executive Regulations have not yet been issued — we would rather say that than invent a number.

Complaints

Come to us first — it is faster. If we do not resolve it, you can complain to the UAE Data Office, and for consumer matters to the Ministry of Economy and Tourism on 800 1222.

Changes

If this notice changes in a way that affects you, we will say so at the top of this page and, if it is significant, message you.